Help Centre

Find answers to common questions, troubleshoot issues, and learn how to get the most out of Zypra.

Common Questions

Quick answers to the most frequent support requests.

Download Zypra for free from the App Store (iOS) or Google Play (Android). Open the app after installation and you're ready to start earning coins immediately. No account creation or registration is required.
Daily coin minting resets at midnight in your local timezone. Ensure you open the app at least once per day to claim your 10 base coins. Walking coins require the step counter permission to be enabled in your device settings. If the issue persists, try restarting the app.
Ensure both devices have Bluetooth enabled. Both users need to have the Zypra app open and in the foreground. Move closer together (within 10 metres for Bluetooth, proximity for Bluetooth). If the issue persists, try switching to local Wi-Fi transfer mode in the app settings.
Because Zypra coins are stored exclusively on your device, losing your phone means losing your coins — just like losing a physical wallet. We strongly recommend keeping your coin balance at a manageable level and transferring large amounts to trusted contacts. Zypra does not store your coins on any server, so recovery is not possible.
First, ensure you\'re running the latest version of Zypra from your app store. Try force-closing the app and reopening it. If the problem continues, clear the app cache (Settings > Apps > Zypra > Clear Cache on Android, or delete and reinstall on iOS). Your coins are preserved through app updates and reinstallation on the same device.
Each device maintains its own independent coin balance. You can install Zypra on multiple devices, but coins are not synchronised between them. To move coins from one device to another, simply transfer them using the standard P2P transfer feature.
Zypra is a private digital currency. Unlike most cryptocurrencies, Zypra coins are minted locally on your device — not on a blockchain. There are no miners, no validators, and no energy-intensive processes. Think of it as digital cash that lives on your phone.
No. Zypra does not require registration, accounts, or any personal information. We don\'t collect names, emails, phone numbers, or identity documents. We can\'t see your balance, your transfers, or who you interact with. Your privacy is absolute.

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